Delivery Policy
Workshop and expedition
The creations are made and shipped from my workshop in Le Cannet (06 – Alpes-Maritimes, France).
Time limit
Parts in stock: they are shipped within 5 to 7 working days after order confirmation.
Pre-order items: Each creation requires time. Production and shipping time is generally 4 weeks, but may vary depending on the complexity and pace of the workshop. These lead times are approximate and may be shorter or longer.
Packaging
Each piece is carefully packaged to withstand transport.
A photo of the product in its packaging is taken before shipping as proof of the care taken.
Follow up
A tracking number is provided upon shipment, allowing the package to be tracked until delivery.
Breakage or damage
In case of breakage upon receipt:
Please take photos of the package and the damaged product upon receipt,
send them to me within 24 hours,
return the item in question (return costs are covered if the breakage is confirmed).
A solution will be offered: refund, replacement or credit.
Delivery costs
Shipping costs are calculated at the time of order, based on weight, volume and destination.
Delays
I cannot be held responsible for delays related to the carrier or customs services for international shipments.
A delivery policy is a good practice and helps both you and your customers. Your customers can benefit from being informed about what to expect from your service. You can benefit from this because people are more likely to buy from you if you have a clear delivery policy in place, since there will be no questions about your delivery times or processes.
What to include in the delivery policy
Generally speaking, a shipping policy often addresses these types of issues: order processing time, shipping costs, different domestic and international shipping options, potential service interruptions, and much more.